Are you shipping to my country?
We are currently only shipping to the United Kingdom.
How much do I pay for shipping?
DOMESTIC (UK)
We offer flat rate Standard shipping of £4.25 to the United Kingdom.
What shipping service levels do you offer?
DOMESTIC (UK)
We offer flat rate Standard shipping of £4.25 to the United Kingdom.
How long will it take for my order to arrive?
DOMESTIC (UK)
The delivery time varies depending on the route/destination. Standard shipments usually take between 3-4 business days. Note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.
Why do I pay duties and taxes?
INTERNATIONAL
The War Criminals is a U.S.-based business, with no foreign business entities, therefore the products sold in the store to customers outside the United States are considered "imports" and are subject to customs duties and taxes.
Duties and taxes are collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. Other factors besides the good’s value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For example, some countries have minimum thresholds in terms of good’s value below which no duties apply (AKA “de minimis” value)
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge a variety of taxes on the goods imported. For example, Canadian provinces charge a variety of taxes – from a goods and service tax (GST) to a harmonized system tax (HST) to a retail sales tax (RST).
How do I pay duties/taxes?
INTERNATIONAL
Typically, you will pay duties and taxes at checkout when you place your order and choose DDP (delivery duties paid). This way, you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered. DDP also ensures faster customs clearance and predictable, lower landed costs since it is managed by our service provider’s network. In the case of DDU, you will be asked to pay duties and taxes when the order is delivered to you.
How can I track my order?
The War Criminals provides you with a tracking number and link when your order is being fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier, further updates are posted as your parcel is in transit and ultimately delivered to you.
Can I change the receiver of the parcel once it has been shipped?
No. Consignee or recipient address cannot be changed after an item has been exported out of the country. Before a parcel leaves the country FlavorCloud, as third-party EOR (exporter of record), does declarations and denied or restricted party screening. As a result, changing the consignee entirely poses a significant cost and compliance risk.
Can I change the parcel address once the item has been shipped?
It depends on the carrier and where the parcel is on its current journey. Please reach out to your customer support team to request a change.
Can I ship to a hotel/temporary address?
We strongly discourage shipping to hotels or similar temporary residences.
Shipments to hotels are highly problematic not just due to the potential to be incorrectly designated as B2B shipments, but also as there’s usually a short window of time to clear them; they often deal with non-residents/non-nationals in a foreign country trying to import; and there is a high likelihood confusion among carriers, customs, merchants, and consignees.