FAQ
General Information
Where are you located?
We are an online store only with our business headquarters in New York.
How can I join your mailing list?
Please subscribe here.
Orders & Shipping
Can I make changes to my order before it ships?
Unfortunately, we generally cannot make changes to an order or cancel an order after it has been submitted.
If you have any questions about your order, please email us at contact@thewarcriminals.com.
Why was I charged tax?
Taxes are calculated and charged automatically according to the international, federal and local tax laws that govern e-commerce in the United States and the country and region being shipped to.
How long will it take for my order to arrive?
Orders are generally processed and delivered within 5-7 business days.
Expect an email to let you know your order is on the way. You will also receive real-time tracking information as your order is shipped, in transit and out for delivery.
Do you ship internationally?
We do not ship internationally at this time. However, we are in the process of activating shipping to other markets.
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My order never arrived, what do I do?
We’re sorry to hear that.
If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to contact@thewarcriminals.com so we can help you look into this.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.
Returns & Exchanges
What is your return/exchange policy?
We generally do not accept returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@thewarcriminals.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any further questions, please don't hesitate to contact us at contact@thewarcriminals.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 30 days have passed since we’ve approved your return, please contact us at contact@thewarcriminals.com.
How do I make a return?
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@thewarcriminals.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.